Thank you for
purchasing through www.goldenkeystofatloss.com. We appreciate your
business and are excited to bring you unique and content-packed
products. Please read these policies carefully as they will give you
important information about your rights and obligations as our customer
concerning any purchase you make through us unless specifically stated
otherwise on the sales page.
Cancellation and Refund Policy: Membership Products or
Services
If you are a
member of a monthly product or service, you may cancel your membership
at any time via
e-mail or by telephone. As a member, you are responsible for
ensuring a cancellation request is received and processed. A
confirmation e-mail will accompany any processed cancellation and will
be sent via e-mail within 2 business days of the request.
Cancelled
members may request to receive a full refund of any charge made
after requesting cancellation. Physical products must be returned
within 45 days of the original date of the transaction in order for the
refund to be processed. If your membership is to a website or other
electronic service, all charges before the date of cancellation are
non-refundable.
Cancellation and Refund Policy: Standard Products and
Services
One time
purchase digital products (non-membership) are subject to a 58 day
review period unless otherwise stated on the sales page. This 58 day
period begins on the date the product is ordered.
One time
purchase physical products (non-membership) are subject to a 58 day
review period unless otherwise stated on the sales page. This 58 day
period begins on the date the product is delivered.
If the package
is returned in new and unopened condition, you will receive a full
refund of the original purchase price, this does not include shipping
and handling fees. All shipping and handling fees charged are
non-refundable once the product has been processed for shipment.
Furthermore, you are required to pay shipping and handling for any
return shipment.
In addition, a
restocking fee of 30% of the total purchase price can be deducted from
any refund if the following conditions are met:
1. Any plastic protection has been torn or removed
2. The product is visibly used and worn
3. The product is returned within 2 and 15 days after the required
return date
A refund can be refused if the following conditions are met:
1. The product is completely broken and unusable
2. The product is returned incomplete, parts of the product are missing
3. The product is returned AFTER 15 days beyond the required return date
Please contact us via email or via telephone within Australia at 0417 077847
or outside Australia +61417077847 if you have any additional questions. |
